Terms of service
Welcome to PawDeck.
These Terms of Service govern your access to and use of the PawDeck online store and your purchase of products through our website.
Throughout these Terms, the terms “PawDeck,” “we,” “us,” and “our” refer to the operator of the PawDeck online store.
By visiting our website, placing an order, or purchasing a product, you agree to these Terms of Service and any policies referenced in them.
Please read them carefully before using the website or placing an order.
1. Online Store
PawDeck is an online store offering pet accessories and related physical products to customers in supported international markets.
You must be legally capable of entering into a purchase agreement in your jurisdiction to place an order.
You may not use our website or products for any unlawful or unauthorized purpose.
2. Product Information
We make reasonable efforts to display product descriptions, photographs, features, dimensions, colors, and other information accurately.
However, actual colors may appear slightly different depending on your screen, device, lighting, or manufacturing variations.
Minor differences that do not materially affect the intended function of the product may occur.
We reserve the right to update product information, specifications, pricing, or availability when necessary.
3. Product Availability
Products are subject to availability.
We reserve the right to:
- limit quantities;
- discontinue a product;
- cancel an unavailable item;
- refuse or cancel an order where reasonably necessary.
If we cannot fulfill an item for which payment has already been received, we will provide an appropriate refund.
4. Prices
Product prices are displayed on the website in the currency selected or shown to you.
Prices may change without prior notice.
A price change will not affect an order that has already been accepted and paid for unless there was an obvious pricing or technical error.
Discounts, promotions, and promotional pricing may be modified or discontinued at any time.
5. Orders
When you place an order, you agree that the information you provide is accurate, complete, and current.
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to review, reject, or cancel an order in circumstances such as:
- suspected fraud;
- unauthorized payment;
- obvious pricing errors;
- incorrect product information;
- inventory problems;
- shipping restrictions;
- violation of these Terms.
If we cancel a paid order, an appropriate refund will be issued to the original payment method.
6. Payments
Payments are processed securely through third-party payment service providers available through our checkout.
PawDeck does not require customers to provide payment card information by email.
By submitting payment information during checkout, you represent that you are authorized to use the selected payment method.
Your payment may be subject to additional terms imposed by your bank, card issuer, or payment service provider.
7. Fraud Prevention and Verification
To protect our customers and our store, certain transactions may be subject to fraud-prevention or payment verification procedures.
In limited circumstances, we may request additional reasonable information to verify an order before shipment.
We reserve the right to cancel transactions that we reasonably believe to be fraudulent, unauthorized, or unlawful.
8. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Delivery dates provided on the website are estimates unless expressly stated otherwise.
Shipping times can be affected by carriers, customs authorities, local postal services, weather, holidays, and other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information.
Please review our Shipping Policy for full details about processing, tracking, international fulfillment, and delivery.
9. International Fulfillment
PawDeck works with international suppliers and fulfillment partners.
Products may be shipped directly to customers from fulfillment facilities in countries other than the customer's country of residence.
By placing an order, you acknowledge that international fulfillment may be used.
This does not reduce any rights available to you under our Refund & Return Policy or applicable consumer law.
10. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.
We offer eligible customers a 30-day return period from the date of delivery, subject to the conditions described in that policy.
Sale and discounted items are subject to the same general return conditions as regularly priced products.
Please contact us before returning any product.
11. Accuracy of Account and Order Information
You agree to provide accurate, current, and complete information for all purchases made through our store.
This includes your:
- name;
- email address;
- shipping address;
- billing information;
- payment information where required.
You are responsible for promptly notifying us of any relevant error in your order information.
12. Prohibited Uses
You may not use the website:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to transmit malware, viruses, or harmful code;
- to collect personal information unlawfully;
- to engage in fraud or deceptive activity;
- to interfere with the security or operation of the website;
- to attempt unauthorized access to the website or related systems.
We may suspend or terminate access where we reasonably believe these Terms have been violated.
13. Intellectual Property
Unless otherwise stated, the PawDeck name, branding, website design, original text, graphics, and other original website materials are owned by or licensed for use by PawDeck.
You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without authorization, except where permitted by applicable law.
Third-party trademarks, product names, images, or other materials remain the property of their respective owners.
14. Third-Party Services
Our website may use services provided by third parties, including:
- Shopify;
- payment processors;
- shipping carriers;
- fulfillment providers;
- analytics services;
- order tracking services;
- customer support applications.
The availability and operation of these third-party services may be subject to their own terms and policies.
We are not responsible for disruptions caused solely by third-party systems outside our reasonable control, although we will make reasonable efforts to assist customers with issues related to their orders.
15. External Links
Our website may contain links to third-party websites.
These links may be provided for convenience and do not necessarily mean that PawDeck controls or endorses the third-party website.
We are not responsible for the content, security, or practices of independent third-party websites.
16. Privacy
Your use of the website is also governed by our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, stored, and shared in connection with operating the store and processing orders.
17. Disclaimer
We aim to provide accurate product information and reliable service.
However, except for warranties or rights that cannot legally be excluded, the website and its content are provided on an “as available” basis.
Nothing in these Terms excludes or limits mandatory warranties or consumer rights provided by applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, PawDeck will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including mandatory consumer protections.
19. Indemnification
To the extent permitted by applicable law, you agree not to hold PawDeck responsible for claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
20. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Termination
We may restrict or terminate access to the website where a user materially violates these Terms or engages in unlawful, fraudulent, abusive, or harmful conduct.
Any obligations arising before termination will remain enforceable where applicable.
22. Governing Law and Consumer Rights
These Terms are governed by applicable laws relevant to the operator of PawDeck.
Where mandatory consumer protection laws in your country or region provide you with additional rights, nothing in these Terms is intended to remove or restrict those rights.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website functionality.
The latest version will be published on this page together with its updated revision date.
Continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
24. Disclaimer
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement.
25. Contact Information
Questions about these Terms, orders, products, returns, or the website can be sent to:
PawDeck Customer Support
Email: hello@pawdeck.store
Instagram: @pawdeck_
Registered Address: 19A Khreshchatyk Street, Kyiv, 01001, Ukraine
We normally respond within 1–2 business days.