Refund policy
At PawDeck, we want you to be satisfied with your purchase.
If something is not right with your order, please contact us and we will do our best to resolve the issue.
30-Day Return Policy
You may request a return within 30 days after the date your order is delivered.
To be eligible for a return, the product should generally be:
- in the same condition in which you received it;
- unused or only inspected as reasonably necessary;
- free from damage caused after delivery;
- returned with its original packaging and accessories, where applicable.
You will also need your order number or other proof of purchase.
To start a return, contact us at:
hello@pawdeck.store
Please do not send a product back to the sender, supplier, manufacturer, or any other address without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from the item you ordered, contact us as soon as possible, preferably within 7 days of delivery.
Please provide:
- your order number;
- a description of the problem;
- clear photos or video showing the issue.
After reviewing the information, we may offer an appropriate resolution, which may include a replacement, partial refund, or full refund depending on the circumstances.
If the problem resulted from an incorrect or defective product supplied to you, PawDeck will not require you to pay unreasonable return costs associated with correcting our error.
Change-of-Mind Returns
If you simply change your mind about a product, you may request a return within the 30-day return period.
Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.
Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part.
Sale Items
Sale and discounted items are covered by the same 30-day return policy as regularly priced products.
A product will not lose its return eligibility simply because it was purchased at a promotional or discounted price.
Exchanges
If you need a different product or replacement, contact us first.
Depending on the circumstances and product availability, we may arrange a replacement or ask you to return the original product before a replacement is sent.
Refunds
Once an approved return has been received and inspected, or once we have otherwise confirmed that a refund is appropriate, we will notify you.
Approved refunds are issued to the original payment method used for the purchase.
After a refund has been processed, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
PawDeck cannot control processing times imposed by banks or payment providers.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at:
hello@pawdeck.store
We will try to accommodate your request.
However, once an order has entered processing or has been shipped, we may no longer be able to cancel it. In that case, you may request a return after receiving the order according to this policy.
Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it:
- check around your delivery location;
- ask household members or neighbors;
- contact the local carrier where appropriate;
- contact us if you still cannot locate the package.
We will review the available tracking information and assist where reasonably possible.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be resent.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.
Contact Us
For all return and refund questions:
hello@pawdeck.store
Instagram: @pawdeck_
Please include your order number when contacting us.