Contact information

We’re here to help.

If you have a question about our products, your order, shipping, tracking, returns, refunds, or anything else related to your purchase, please contact our customer support team.

Email Support

Email: pawdeckpet@gmail.com

You can email us at any time.

We normally respond within 1–2 business days, Monday through Friday, excluding public holidays.

Contact Form

You can also contact us using the contact form on this page.

Please include as much information as possible so we can assist you quickly.

For questions regarding an existing order, please include:

• your full name;
• your order number;
• the email address used when placing the order;
• a short description of your question or issue.

For damaged or incorrect products, please attach clear photographs or video if possible.

Order Tracking

If your order has already been shipped, you can use the Track Order page on our website to check its latest available tracking information.

Please note that tracking updates may occasionally take several days to appear after an order has been dispatched.

Important

Please make sure you are contacting us from the same email address used when placing your order whenever possible. This helps us verify your purchase and provide faster assistance.

We will never ask you to provide your full payment card number, card security code, or online banking password by email.

PawDeck Customer Support
pawdeckpet@gmail.com
Instagram: @pawdeck_