Shipping policy
Thank you for shopping with PawDeck.
We work with trusted international suppliers and fulfillment partners to deliver our products to customers in supported countries worldwide.
Please review the information below before placing your order.
Free Standard Shipping
PawDeck offers FREE standard shipping on all orders to supported destinations available at checkout.
There is no minimum purchase amount required for standard shipping.
If your country or region cannot currently be serviced by our fulfillment partners, it will not be available as a shipping destination during checkout.
Order Processing
Orders are normally processed within:
1–3 business days
Processing includes order verification, preparation, packaging, and transfer to our fulfillment or shipping partner.
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that processing time is separate from shipping transit time.
Once your order has been dispatched, you will normally receive shipping or tracking information by email when tracking is available.
Estimated Delivery Time
After your order has been processed and dispatched, standard international delivery generally takes:
4–20 business days
In uncommon circumstances, international delivery may take longer and can take up to approximately 30 business days.
Actual delivery time depends on factors including:
- destination country and region;
- shipping carrier;
- local postal service;
- customs processing;
- public holidays;
- severe weather;
- periods of unusually high shipping volume;
- other circumstances outside our reasonable control.
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
International Fulfillment
PawDeck works with international suppliers and fulfillment partners.
Depending on the product, inventory availability, and destination country, your order may be shipped directly from an international fulfillment facility.
Some products may be fulfilled from facilities located in Mainland China or other countries where our fulfillment partners operate.
This fulfillment model allows us to serve customers internationally while keeping our products accessible and competitively priced.
The country from which an order is shipped does not affect your rights under our Refund & Return Policy.
Tracking Your Order
Tracking information is provided whenever available.
After your order has been dispatched, please allow several business days for tracking information to become active in the carrier's system.
You can check your shipment using the Track Your Order page on our website.
Please note that international shipments may sometimes go several days without a new tracking scan while traveling between countries or logistics facilities.
This does not necessarily mean that the package has stopped moving.
Multiple Packages
If your order contains multiple products, they may occasionally be shipped separately.
This may happen when products are stored or fulfilled at different facilities.
As a result:
- packages may have separate tracking numbers;
- packages may arrive on different dates;
- receiving one package does not necessarily mean that the rest of your order is missing.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check the following information carefully before completing checkout:
- full recipient name;
- street address;
- apartment, suite, or unit number where applicable;
- city;
- state, province, or region;
- ZIP or postal code;
- country;
- telephone number where requested.
If you notice an error after placing an order, contact us immediately at:
hello@pawdeck.store
We will make reasonable efforts to update your shipping information if the order has not yet entered fulfillment.
Once an order has been processed or dispatched, we cannot guarantee that the address can be changed.
Customs, Import Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Shipping Delays
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur.
Delays caused by shipping carriers, customs authorities, local postal services, severe weather, public holidays, or other circumstances outside our reasonable control may affect delivery.
If your order has significantly exceeded the estimated delivery timeframe, please contact:
hello@pawdeck.store
Include your:
- full name;
- order number;
- email address used for the purchase.
We will review the available tracking information and work with our fulfillment partner or carrier where appropriate.
Lost Packages
If tracking information indicates that your package may have been lost during transit, please contact us.
We will review the shipment information and, where appropriate, contact our shipping or fulfillment partner.
If the shipment is confirmed as lost, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, please first:
- check your mailbox and surrounding delivery area;
- check with other members of your household;
- check with neighbors, building reception, or property management where applicable;
- contact the local shipping carrier where appropriate.
If the package still cannot be located, contact us at:
hello@pawdeck.store
Please provide your order number and any relevant delivery information.
We will review the available tracking details and assist where reasonably possible.
Incorrect or Incomplete Addresses
Please ensure that your delivery information is correct before placing your order.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, additional shipping charges may apply if reshipment is requested.
Please contact us if you believe there is an issue with your shipping address.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible:
hello@pawdeck.store
We will attempt to accommodate your request if the order has not yet entered fulfillment.
Because orders may begin processing quickly, we cannot guarantee that an order can be changed or cancelled after it has been submitted.
If cancellation is no longer possible, you may request a return after receiving your order in accordance with our Refund & Return Policy.
Returns
Shipping-related returns and refunds are governed by our Refund & Return Policy.
Please contact PawDeck before returning any product.
Do not send a product directly to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.
Our international suppliers and fulfillment locations are not necessarily authorized return locations.
Contact Us
If you have questions about your order, shipping, delivery, or tracking, please contact:
PawDeck Customer Support
Email: hello@pawdeck.store
Instagram: @pawdeck_
We normally respond within 1–2 business days, Monday through Friday, excluding public holidays.